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.due-chip[aria-current=true]{background:var(--accent);border-color:var(--accent);color:#fbfdf8}.soft-pill{color:var(--muted);background:#e9eee6;border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;display:inline-flex}.kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:16px;display:grid}.kpi{background:#f8faf4;border:1px solid #dbe1d8;border-radius:14px;padding:18px 18px 16px}.kpi-top{color:var(--muted);letter-spacing:.04em;justify-content:space-between;align-items:center;gap:10px;font-size:11.5px;display:flex}.kpi-top svg{color:#aab5a8}.kpi strong{font-family:var(--font-display);letter-spacing:-.035em;margin-top:12px;font-size:34px;font-weight:500;line-height:1;display:block}.kpi p{color:var(--muted);margin:9px 0 0;font-size:11px}.delta{font-weight:600}.delta.up{color:#557753}.delta.down{color:var(--accent)}.delta.flat{color:var(--muted);font-weight:500}.monitor-overview{grid-template-columns:minmax(0,1.55fr) 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0;font-size:12px}.visits-card{padding:20px 22px}.visits-card table{min-width:760px}.visits-card .card-head{align-items:center}.inline-search{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.inline-search .act{min-height:34px}.table-wrap{margin-top:14px;overflow:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-top:1px solid var(--line-soft);vertical-align:middle;padding:9px 10px 9px 0;font-size:12.5px}th{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;font-size:10.5px;font-weight:500}tbody tr:hover{background:#fdfefb99}.table-link{color:var(--accent)}.table-link:hover{text-underline-offset:3px;text-decoration:underline}.visits-card th:first-child,.visits-card td:first-child{width:8.5em}.visits-card th:nth-child(2),.visits-card td:nth-child(2){width:6em}.visits-card th:nth-child(3),.visits-card td:nth-child(3){width:16em}.visits-card th:nth-child(4),.visits-card td:nth-child(4){width:11em}.visits-card thead th{background:#f8faf4;position:sticky;top:0}.admin-pagination{border-top:1px solid var(--line-soft);justify-content:center;align-items:center;gap:12px;margin-top:14px;padding-top:14px;display:flex}.page-indicator{color:var(--muted);font-variant-numeric:tabular-nums;font-size:11.5px}.act.is-disabled{color:#aeb8ab;border-color:var(--line-soft);pointer-events:none}.admin-tabs{z-index:20;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#f8faf5eb;border:1px solid #dbe1d8;border-radius:12px;gap:4px;margin-bottom:18px;padding:6px;display:flex;position:sticky;top:0;overflow-x:auto}.admin-tabs a{min-height:32px;color:var(--muted);white-space:nowrap;border-radius:8px;align-items:center;gap:6px;padding:0 13px;font-size:12.5px;display:inline-flex}.admin-tabs a:hover{color:var(--ink);background:#e8ede5}.tab-count{background:var(--accent-soft);min-width:18px;height:18px;color:var(--accent-dark);border-radius:999px;place-items:center;padding:0 5px;font-size:10px;display:inline-grid}.tab-count.muted{color:var(--muted);background:#e9ede7}.section-card{margin-bottom:18px;padding:22px;scroll-margin-top:72px}.section-heading{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:16px;display:flex}.section-heading h2{margin:0;font-size:17px;font-weight:600}.section-heading p{color:var(--muted);margin:4px 0 0;font-size:11.5px}.title-note{color:var(--muted);margin-left:6px;font-size:11px;font-weight:400}.section-heading .inline-search{justify-content:flex-end}.inquiry-head-actions{justify-content:flex-end;align-items:center}.filter-chips+.ticket,.filter-chips+.admin-empty{margin-top:14px}.content-page .filter-chips{margin-bottom:6px}.clear-link{color:var(--accent);align-self:center;font-size:11.5px}.ticket{border-top:1px solid var(--line-soft);padding:18px 0}.ticket.fresh{background:linear-gradient(90deg,#e2e9dd8c,#e2e9dd00);border-top-color:#e3d6ce;margin:0 -10px;padding:18px 10px}.ticket-top{grid-template-columns:minmax(230px,.9fr) minmax(220px,1.1fr) auto;align-items:start;gap:12px 20px;display:grid}.ticket-who{flex-wrap:wrap;align-items:center;gap:8px 10px;display:flex}.ticket-avatar{width:34px;height:34px;color:var(--ink-2);background:#e6ebe3;border-radius:50%;place-items:center;font-size:14px;display:grid}.ticket-who strong{font-size:14px;font-weight:600;display:block}.ticket-who p{margin:1px 0 0;font-size:10.5px}.ticket-contact{flex-direction:column;align-items:flex-start;gap:2px;padding-top:2px;display:flex}.ticket-contact a,.ticket-contact>span{color:var(--ink-2);overflow-wrap:anywhere;font-size:12px}.ticket-contact a:hover{color:var(--accent)}.ticket-contact .act{margin-top:6px}.status-form{align-items:center;gap:8px;display:flex}.status-form select{border:1px solid var(--line);background:#fdfefb;border-radius:8px;min-height:34px;padding:5px 9px;font-size:12px}.ticket-body{margin-top:10px;padding-left:44px}.ticket-intent{flex-wrap:wrap;align-items:center;gap:5px;margin:0;font-size:14px;display:flex}.ticket-intent .eyebrow{margin:0;font-size:10px}.ticket-intent a{color:var(--accent)}.ticket-body>p{margin:5px 0 0;font-size:12px}.ticket-note{border-left:2px solid var(--line);padding-left:10px;color:var(--ink-2)!important}.attachment-row{flex-wrap:wrap;gap:7px;margin-top:8px;display:flex}.attachment{border:1px solid var(--line);color:var(--muted);border-radius:999px;align-items:center;gap:5px;padding:4px 9px;font-size:11px;display:inline-flex}.attachment:hover{border-color:var(--accent);color:var(--accent)}.ticket-foot{flex-direction:column;align-items:flex-end;gap:6px;margin-top:8px;padding-left:44px;display:flex}.ticket-foot .admin-actions{justify-content:flex-end}.ticket-more{width:100%;display:block}.ticket-more summary{border:1px solid var(--line);width:max-content;min-height:30px;color:var(--muted);cursor:pointer;border-radius:999px;align-items:center;gap:6px;margin-left:auto;padding:0 11px;font-size:12px;list-style:none;display:flex}.ticket-more summary::-webkit-details-marker{display:none}.ticket-more[open] summary{border-color:var(--ink);color:var(--ink)}.ticket-more .dot{background:var(--accent);border-radius:50%;width:5px;height:5px}.memo-form{border:1px solid var(--line);background:#fdfefb;border-radius:10px;margin-top:10px;padding:12px}.memo-form textarea{border:1px solid var(--line);resize:vertical;background:#fdfefb;border-radius:7px;width:100%;min-height:68px;padding:8px 10px;font-size:12px}.memo-form .form-actions{justify-content:space-between;align-items:center;gap:10px;margin-top:8px;display:flex}.follow-grid{grid-template-columns:1fr 1fr;gap:0 14px;display:grid}.follow-grid .field{padding:4px 0 8px}.follow-grid .field input{min-height:36px}.memo-form .field{padding:4px 0 8px}.memo-form .field textarea{min-height:64px}.bulk-bar{border:1px dashed var(--line);background:#f2f5ee;border-radius:10px;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:12px;padding:9px 12px;display:flex}.bulk-count{color:var(--muted);font-size:11.5px}.ticket-detail{color:var(--accent);align-items:center;gap:3px;font-size:11px;display:inline-flex}.ticket-detail:hover{text-decoration:underline}.inquiry-detail{grid-template-columns:minmax(0,1.5fr) minmax(300px,.75fr);align-items:start;gap:16px;display:grid}.inquiry-main,.inquiry-side{flex-direction:column;gap:14px;min-width:0;display:flex}.inquiry-card{padding:18px 20px}.inquiry-card h2{letter-spacing:.01em;margin:0 0 12px;font-size:15px;font-weight:600}.inquiry-card-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.inquiry-card-head h2{margin:0}.inquiry-contact-list{color:var(--ink-2);flex-wrap:wrap;gap:9px 18px;font-size:13px;display:flex}.inquiry-contact-list a{color:var(--accent);align-items:center;gap:6px;display:inline-flex}.inquiry-facts{grid-template-columns:1fr 1fr;gap:0 24px;margin:0;display:grid}.inquiry-fact{border-bottom:1px solid var(--line-soft);padding:9px 0}.inquiry-fact dt{color:var(--muted);font-size:11px}.inquiry-fact dd{color:var(--ink-2);overflow-wrap:anywhere;margin:4px 0 0;font-size:13px;line-height:1.6}.inquiry-fact dd a{color:var(--accent)}.inquiry-note{border-left:2px solid var(--accent);background:#f2f5ee;margin-top:14px;padding:12px 14px}.inquiry-note strong{font-size:12px;font-weight:500}.inquiry-note p{color:var(--ink-2);white-space:pre-wrap;margin:5px 0 0;font-size:13px;line-height:1.7}.inquiry-card .attachment{font-size:12px}.inquiry-card .attachment small{color:var(--muted);font-size:10px}.customer-history{flex-direction:column;display:flex}.customer-history-row{border-bottom:1px solid var(--line-soft);align-items:center;gap:12px;padding:9px 0;display:flex}.customer-history-row:last-child{border-bottom:0}.customer-history-row:hover strong{color:var(--accent)}.customer-history-id{width:34px;color:var(--muted);font-size:11px}.customer-history-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.customer-history-main strong{white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;font-weight:500;overflow:hidden}.customer-history-main small{color:var(--muted);font-size:10.5px}.status-form.vertical{flex-direction:column;align-items:stretch;gap:8px}.status-form.vertical select{width:100%}.inquiry-side .memo-form{background:0 0;border:0;margin:0;padding:0}.inquiry-side .memo-form .field{padding:4px 0 9px}.inquiry-timeline{margin:0;padding:0;list-style:none}.inquiry-timeline li{gap:10px;padding-bottom:14px;display:flex;position:relative}.inquiry-timeline li:last-child{padding-bottom:0}.inquiry-timeline li:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;top:12px;bottom:0;left:4px}.timeline-dot{z-index:1;background:var(--accent);border-radius:50%;flex:none;width:9px;height:9px;margin-top:4px;position:relative}.inquiry-timeline strong{font-size:12.5px;font-weight:500;display:block}.inquiry-timeline small{color:var(--muted);font-size:10.5px}.inquiry-timeline p{color:var(--ink-2);margin:3px 0 0;font-size:11.5px;line-height:1.6}.audit-filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:14px;padding:12px 14px;display:flex}.audit-filters input[type=search]{border:1px solid var(--line);background:#fdfefb;border-radius:8px;outline:none;flex:220px;min-width:160px;min-height:36px;padding:7px 11px;font-size:12px}.audit-filters input[type=search]:focus{border-color:var(--accent)}.audit-filters select,.audit-date input{border:1px solid var(--line);background:#fdfefb;border-radius:8px;min-height:36px;padding:6px 9px;font-size:12px}.audit-date{color:var(--muted);align-items:center;gap:5px;font-size:11px;display:flex}.audit-card{padding:8px 16px 14px}.audit-table{min-width:760px}.audit-table th:first-child,.audit-table td:first-child{width:9.5em}.audit-table th:nth-child(2),.audit-table td:nth-child(2){width:10em}.audit-table th:nth-child(5),.audit-table td:nth-child(5){width:9em}.audit-raw{color:var(--muted);margin-top:1px;font-size:9.5px;font-weight:400;display:block}.audit-time{white-space:nowrap;color:var(--muted);font-size:11.5px}.audit-detail{max-width:28em;color:var(--ink-2);overflow-wrap:anywhere}.backup-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:14px;display:grid}.backup-stat{flex-direction:column;gap:4px;min-width:0;padding:16px 18px;display:flex}.backup-stat span{color:var(--muted);font-size:11px}.backup-stat strong{font-family:var(--font-display);letter-spacing:-.02em;font-size:20px;font-weight:500}.backup-stat 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